Spirit was the most complained-about airline in America for five years. But, Spirit's reputation as a traveler turned sour in 2013. Spirit's reputation soared in fall 2013. Skytrax gave the airline two stars rating.
Although the airline managed to improve its image with its 2014 launch on 24 nonstop routes it remains controversial. Some passengers complained about the treatment of their customers by the airline.
"No frills. no nonsense" is the airline slogan. It does offer no complimentary drinks or food and charges a premium to customers for these items. Its seats are very uncomfortable. Some customers also complained about paying more for luggage.
Spirit is available from Orlando, Philadelphia and Las Vegas. They also plan to expand their service into New York, Boston, Tampa. Only a handful of its planes currently offer WiFi. Spirit will announce the price of this service after Wi-Fi testing is completed.
Spirit's customer-centric philosophy is built on the assumption of customer loyalty. To accomplish this, Spirit offers three status levels: Silver (Free Spirit Member), and Free Spirit. Customers can earn points for every dollar they spend on fares. These points are redeemable for many perks.
Spirit offers additional add-ons and status tiers. Whether you want a pay-for-purchase snack, or a streaming package, Spirit can help you find what you need. Frequent flyers can benefit from the Point Perk program which allows them to accumulate a certain number of points each time they fly. They may be eligible for additional perks depending on their status. For example, extra legroom or more legroom.
Spirit doesn't offer any complimentary movies or music to passengers on flights. This is a departure from other airlines. Spirit is focused on making passengers feel comfortable. This is evident in the airline’s seating. The seats don’t recline, and they are packed full of people. The flight is still considered a superior option to other airlines because it offers more space.
To be eligible for a seat, you will need a valid credit card. You must also check in online for your flight. A card may not allow you to get a better rate for other purchases. Spirit Airlines has a credit program that will allow you to obtain a seat and other perks. For more information, see the Free Spirit FAQs.
Spirit has its moments, even though it is a terrible airline. Spirit launched 24 nonstop routes in 2014 and will continue to do so in 2015. Similarly, it plans to expand its Wi-Fi offerings in the coming months.
Spirit is a company that has gotten a bad name, but it is one of the fastest growing airlines in the world. It is also relatively affordable when compared with other budget airlines.