Podium is software that small businesses can use to manage customer relationships. It offers features such as customer reviews, payment collections, omnichannel communications, and marketing tools.
Only Two Clicks to Get Google and Facebook Reviews
Podium can help you get your customers to review and rate your business on Google, as well as other platforms. All it takes is a few mouse clicks. It can also send out requests for reviews via Facebook and other websites in your industry like Yelp.
Its omnichannel approach allows customers to be connected with your team via email, SMS, and online chat.
It is great for collecting feedback which can be an indicator of customer satisfaction. The platform includes NPS and feedback templates, but you can also create custom questions to collect the right data.
Thryv Interaction Platform
Podium has another advantage: it offers a central inbox that allows customers to easily track and respond across multiple platforms. It also lets you share conversations with your team members from a single inbox, which is great for cross-company communication.
Podium not only has a centralized inbox but also offers other great communication tools such as chatbots and virtual meetings. It is possible to create personalized messages and response that can be sent to all members of your team.
Google Posts allows you to share content on social media. This new feature lets you create messages that will be displayed on Google Maps and your Google My Business page. This will improve your business's visibility on local searches. This can result in more sales.
You can quickly and easily collect payments with text-to-pay
Payments have never been simpler. Text-topay makes it easy to accept payments. It is a simple two way SMS link that can be sent to your customer's phone.
You can now spend more time on the things that matter most to your business, namely growing and improving it. You can also cut costs as there is no need to employ a person to deal with customer transactions.
It's Easy For Large Teams to Collaborate with Podium
With the centralized inbox, you can collaborate with your team on customer support issues, making it easy for you to keep track of all the work that needs to be done and the status of each task. You can also assign conversations, track their progress and keep track of company performance.
It's simple to use, thanks to a simplified interface that lets you send, get, and track messages through all the channels you use. A leaderboard allows you to view the performance of each employee and monitor their response times.