Podium, a software platform, helps small businesses manage interactions with customers. It features customer reviews and payment collection.
Get Reviews On Google & Facebook With Just Two Clicks
Podium makes it easy to get customers to review your business via Google and other social media platforms. It takes just a few clicks. It can also send a request for reviews from Facebook and other industry sites, such as Yelp.
The omnichannel approach it takes to customer service is a great advantage. This allows your team and customers to interact via multiple channels such as email, text, and webchat.
The platform is also great for capturing feedback, which can be a key indicator of customer satisfaction. You can use the feedback templates and NPS to gather the data you need. However, you can also make custom questions.
Interaction Platform - Thryv
Podium also has a centralized mailbox that makes it easier for customers to communicate with them on a variety of platforms. You can also communicate with your team members via one single inbox. This makes it ideal for cross-company communication.
Podium has many other communication tools you can use with your colleagues, such as chatbots or virtual appointments. You can also create messages and replies that you can send to every member of your team.
Google Posts allows users to share content via social media. You can create messages that appear on the Google My Business page or Google Maps. This will make your business more visible in local searches. It can also help to generate leads and sales.
Easy and Quick Payment Collection with Text-to–Pay
Payments have never been simpler. You can now accept payments securely using text-to pay. A simple SMS link to the mobile phone of your customer allows you to send payment instructions.
You can now spend more time on the things that matter most to your business, namely growing and improving it. It can reduce costs and eliminate the need for human interaction to manage customer transactions.
It's easy for large teams to collaborate with Podium
The centralized inbox allows you to collaborate with your team regarding customer support issues. It makes it easy to keep track and monitor the progress of each task. You can assign conversations to specific team members and track their progress. This will give you an overall picture of your company's performance.
It's also easy to use, with a streamlined interface that allows you to send, receive and track messages from all the different channels you use. You can monitor the response time of your team and view a leaderboard that allows you to compare each employee's performance.